Warranty: ParcelGenie

Welcome to ParcelGenie’s Warranty. This statement ("Warranty") covers the ParcelGenie application on Facebook, Twitter and the service on LinkedIn ("ParcelGenie", "we", "us", "our"). ParcelGenie is owned and operated by ParcelPoke Ltd as “ParcelGenie” ("ParcelGenie", "we", "us", "our").

 

Availability of Goods Ordered

If ParcelGenie has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum paid to ParcelGenie will be re-credited to you and ParcelGenie will notify you by email at the address given by you when you placed your order. The refund will be made as soon as possible and in any event within 30 days of your order. ParcelGenie will not be obliged to offer any additional compensation for disappointment suffered.

 

Delivery of Goods

  1. ParcelGenie will post, or arrange a courier on your behalf for, the goods ordered by you to the person and address given to ParcelGenie by either you or the recipient of your gift. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. For non-UK destinations, the consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. Each item ordered will be treated as a separate sale and will be shipped and paid for seperately.
  2. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. Any delivery times quoted on the application are estimates only, based on availability, normal processing and delivery companies.
  3. You will become the owner of the goods you have ordered when the goods are dispatched to you from our premises.

Customs charges

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that ParcelGenie has no control over additional charges in relation to customs clearance. ParcelGenie recommends that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of record and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.

Please note that when shipping goods, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the UK, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Liability

This is as follows:-

  1. If the goods ParcelGenie delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, ParcelGenie shall have no liability to you unless you notify ParcelGenie in writing at the ParcelGenie email at customer.services@parcelgenie.com of the problem within 10 working days of the delivery of goods in question.
  2. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, ParcelGenie shall have no liability to you unless you notify ParcelGenie in writing at the ParcelGenie contact address or email of the problem within 40 days of the date on which the goods were despatched to you.
  3. If you notify a problem to ParcelGenie under this condition, ParcelGenie's only obligation will be, at its option:- to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid.
  4. ParcelGenie will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to ParcelGenie under this condition and ParcelGenie shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
  5. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Parcel's liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Force Majeure

ParcelGenie shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

 

Invalidity

If any part of these conditions is unenforceable (including any provision in which ParcelGenie excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

 

Contact

If you have any questions on the Warranty or would like further clarification, please email Customer Services at customer.services@parcelgenie.com.